Refund & Cancellation Policy

Last Updated: January 2026

At NEUBYTES, we strive to deliver high-quality services and ensure client satisfaction. This Refund & Cancellation Policy outlines the conditions under which refunds may be considered and the process applicable to project cancellations.

Refund Eligible

  • ✓Project not started and no work delivered
  • ✓Services not provided as per agreed scope (with valid documentation)
  • ✓Technical impossibility preventing project completion (mutually verified)
  • ✓Duplicate payment made by mistake

Not Eligible for Refund

  • ✗Work already completed and delivered
  • ✗Client requirement changes after work started
  • ✗Dissatisfaction with subjective design choices after approval
  • ✗Third-party service failures beyond our control
  • ✗Delays due to client failure to provide required information

1. Eligibility for Refund

  • Refunds may be considered under the following circumstances:
  • ✔ The project has not commenced, and no work or deliverables have been provided
  • ✔ Services were not delivered as per the agreed scope, supported by valid written documentation
  • ✔ A technical impossibility prevents project completion, mutually verified by both parties
  • ✔ Duplicate payment made due to an error

2. Non-Eligibility for Refund

  • Refunds shall not be provided in the following cases:
  • ✗ Work has already been completed and delivered
  • ✗ Changes in client requirements after project commencement
  • ✗ Dissatisfaction based on subjective design or creative preferences after approval
  • ✗ Failures or issues arising from third-party services beyond NEUBYTES' control
  • ✗ Delays caused due to the client's failure to provide timely inputs, approvals, or information

3. Milestone-Based Payments

  • The initial advance payment (typically 30%) is non-refundable, as it secures resources and initiates work
  • Mid-project payments are refundable only for work not yet completed
  • Final milestone payments are due after delivery and acceptance of work
  • Partial refunds, if applicable, shall be calculated based on the actual work completed

4. Refund Process

  • To request a refund, clients must:
  • Submit a written request via email to 📧 refunds@neubytes.com
  • Include project details, reason for refund, and supporting documentation
  • ⏱ Refund requests are reviewed within 5–7 business days
  • 💳 Approved refunds are processed within 15 business days via the original payment method

5. Partial Refunds

  • For ongoing or partially completed projects:
  • Refunds are calculated based on completed milestones
  • Time, effort, and resources already invested shall be deducted
  • Any third-party costs (hosting, licenses, subscriptions, tools) are non-refundable
  • A detailed refund breakdown will be communicated in writing

6. Project Cancellation

  • Clients may cancel a project by providing 14 days' written notice
  • Payment is required for all work completed up to the cancellation date
  • Deliverables for completed work will be provided upon settlement of dues
  • Outstanding invoices must be cleared before cancellation is finalized

7. Dispute Resolution

  • NEUBYTES encourages open and transparent communication to resolve concerns
  • Refund decisions may be escalated within 30 days of notification
  • All disputes are handled in good faith and documented formally
  • Final decisions shall be communicated in writing

8. Policy Supremacy

  • This policy applies to all services offered by NEUBYTES.
  • However, specific project agreements, MSAs, or SOWs may override this policy where explicitly stated.

9. Contact Information

  • For refund-related queries or requests:
  • 📧 Email: refunds@neubytes.com
  • ⏱ Response Time: Within 2 business days

This policy applies to all services provided by NEUBYTES. Specific project agreements, MSA, or SOW where explicitly stated may override this policy.